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- The Lost Art of Handwritten Notes (And Why Science Says You're Undervaluing It)
The Lost Art of Handwritten Notes (And Why Science Says You're Undervaluing It)
Plus: The Case for Keeping It Personal
What if I told you that your most powerful partnership tool isn't your fancy CRM or your slick presentation deck – it's a pen and a piece of paper?
I just spent hours writing personal holiday cards to clients and partners (yes, my hand cramped, and yes, it was worth it). While everyone else is sending cards with pre-printed signatures and company logos, or hitting "send" on their mass emails, let's dive into why my seemingly old-school approach is backed by some serious behavioral science.
The Power of Perceived Effort
The Science: The Effort Heuristic
Research in cognitive psychology shows that humans assign higher value to things that require more effort to produce. A 2004 study in the Journal of Experimental Psychology found that people consistently rate items that took longer to create as more valuable – even when the end result is identical.
Translation: That templated email you spent 2 minutes customizing? Your partner's brain literally values it less than a card you spent 3 minutes handwriting.
If you read October's issue about the IKEA Effect, you know I have strong feelings about effort and perceived value (and Allen wrenches). While that was about co-creation, this is about personal investment – two sides of the same psychological coin.
The "They Actually Remember This?" Factor
The Science: Von Restorff Effect
The Von Restorff Effect, discovered by psychiatrist Hedwig von Restorff, shows that when multiple similar objects are present, the one that differs from the rest is most likely to be remembered.
In a stack of 50 printed holiday cards, guess which one stands out? The one with actual ink and slightly imperfect handwriting.
Why Your Hand Cramp Matters
The Science: Social Exchange Theory
According to Social Exchange Theory, relationships are formed through the analysis of cost-vs-benefit and the comparison of alternatives. When partners see you've invested personal time (a non-renewable resource), they subconsciously register it as a higher investment in the relationship.
Uncomfortable truth: Your partners can tell the difference between "expensive" and "effort" – and they value the latter more.
The Psychology of "They Wrote This Just for Me"
The Science: Processing Fluency
Studies in cognitive psychology show that handwritten text requires more cognitive processing than typed text. This deeper processing creates stronger neural connections and, surprisingly, stronger emotional resonance.
Translation: Your partner's brain literally spends more time thinking about your message when it's handwritten.
The Science of Personal Investment
The Science: Reciprocity Principle
If you're a regular reader, you'll recognize this one – because it's that important. Robert Cialdini's famous research on influence shows that humans have a deep-seated psychological need to reciprocate personal gestures. When someone does something that requires personal effort for us, we feel compelled to return the favor.
Uncomfortable reality: Your partners aren't reciprocating your automated gestures because their brains don't register them as personal investments.
The Holiday Amplifier Effect
The Science: Temporal Landmark Theory
Research shows that temporal landmarks (like holidays) create psychological "fresh starts" that make people more receptive to strengthening relationships. Combine this with personal effort, and you've got a powerful combination.
The "But I Don't Have Time" Myth
Let's do some partner math:
Time spent writing a personal card: 3 minutes
Time spent in "check-in" meetings that could have been emails: 60 minutes
Time spent fixing miscommunications from generic messages: 45 minutes
ROI on personal connection: Priceless
AI Learning Lab: The Human Touch (No, Really!)
Let's be real - I could give you an AI prompt to generate the perfect partner message. But that would defeat the entire point of what makes handwritten notes powerful. Your partners aren't looking for perfection – they're looking for YOU.
Instead, here’s what actually works:
Pick one specific moment you shared with this partner
Write about what impressed you about their work this year
Share a genuine challenge they helped you overcome
Tell them something you're excited to work on together
Your slightly messy handwriting and imperfect phrasing are exactly what make this authentic (sure, use AI to clean up your grammar if you must, but keep your real voice in there).
In an age of digital everything, the personal touch isn't just nice – it's neuroscience. Our brains are wired to value and remember handwritten note more than perfectly formatted email.
So this holiday season, put down the keyboard, pick up a pen (and maybe include a sweet surprise - but more on that another time). Your hand might cramp, but your relationships will thank you.
P.S. If you're thinking "but my handwriting is terrible" – congratulations, that makes your notes even more personal and memorable. Science says so.
Let’s hear it!What’s your take on today’s email? Your feedback makes these better, so don’t hold back. |